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  Friday, 19 April 2019
  10 Replies
  7.8K Visits
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I purchase your Auto Template and I installed it on my server under a http://www.mydomain.com/autos/      directory but then I got a blank page and I'm not able to log in to the administrator section and there is no errors displaying.
 
what should i do? thanks for your help   
more than a month ago
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#28
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Thank you for your assistance with this.  Unfortunately your version of PHP is not supported.  You have 5.4.45. See here  Your Version.
Our Templates and Extensions require a minimum of 5.6. Template Requirements.  You can ask your ISP to change your PHP Version.  We could not as it is disabled on your server.  Has to be an ISP administrator.  I still recommend a higher version.  Our extensions are built with 7.3.1 at the moment so you have a lot of room.
 
DleJProducts

DleJProducts Webmaster/Developer

more than a month ago
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#27
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im attaching the cpanel info
more than a month ago
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#26
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I apologize for Styles with his translation of his and my correspondence.  What we need are the details to access your server side so that we are able to interact with Database, PHP, directories...etc..  Thank you in advance
 
DleJProducts Senior Administrator

DleJProducts Webmaster/Developer

more than a month ago
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#25
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We show nothing at all in the ftp. It is obviously installed as we can tell that. We also find that the istallation is a sub/autos/ but...
Do you have a cPanel or some interface from a server as we cannot view the installed files to check anything.
Attachments (1)

DleJProducts Support and Development

more than a month ago
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#24
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im attaching the website details so you can check it out, thanks
more than a month ago
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#23
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You can fill out your Site Details from the tab at the bottom of the post window (only the support and moderator can see your details) and we can take a look and fix it for you.  We have tested it 2 times locally and once live with different settings and cannot produce the same problem.

DleJProducts Support and Development

more than a month ago
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#22
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I have delete the .htaccess file and make sure the public $force_ssl = '0'; its set to this and i still have a blank page :( and when i log in to the backend it goes to blank plage as well
more than a month ago
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#21
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Lets try to take the .htaccess out all together to see if this helps.  We usually use this in designing the component and template. Delete the the .htaccess and see if it will give you backend access. If this does not fix it I have to ask, when you installed from the quickstart do you happen to remember if the Force SSL was checked? If you are not sure you can check your configuration.php in a text editor from the root of the installation and look for ((public $force_ssl = '2';)).  If this is the case change it to ((public $force_ssl = '0';)).

DleJProducts Support and Development

more than a month ago
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#20
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I try that RewriteBase /autos/ 
but it didn't work :( 
here its the link to my site: http://lacampeona880.com/autos/ 
 
please let me know if there anything else i can try, thanks
more than a month ago
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#19
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Sorry for your trouble.  All you have to do is open the .htaccess file in a text editor and find RewriteBase / and add the subdirectory to it RewriteBase /autos/.  Then it will work for you.

DleJProducts Support and Development

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